Shannon Provence


"It's great to see the large participation and growth of the G&L Roundtable. The sessions have great information on a variety of subjects. The G&L Roundtable is a great conference."

Shannon Provence
Executive Director of IT
Golden Nugget Casinos

G&L Articles from Fall 2011

Click below on an article of interest or click here for the entire Fall 2011 Issue.

Spring 2012

Winter 2011

Fall 2011

Summer 2011

Spring 2011

Winter 2010

Accountants: Then and Now

Rick Arpin, SVP, MGM Resorts International, candidly and humorously walks us through a very important decade of change in accounting.

The Why And How Of Strategy

David Chavez explains the necessity and components of a good strategic business plan.

Identify Theft and Financial Fraud - 2010 In Review

Find out what was learned from the ITFF/ROC Reading Room summaries, as described by Hal Berghel, Director of both the UNLV School of Informatics and the Identity Theft and Financial Fraud Research and Operations Center.

THE 7 TRAITS OF AN AWESOME LEADER

"What does it take to become an AWESOME leader?"
Mark Edmead explains the seven specific traits to being a great leader.

SALARY INDEX & CASINO UPDATE

"In the last 33 years, 36 more states have approved and added casinos. Quite a large leap! So what contributed to this phenomenon?"
Marc Weiswasser is a Managing Member of CasinoRecruiter.com, an Executive Recruiting firm for the gaming & hospitality industry.

CORPORATE CITIZENSHIP CAN BE GOOD BUSINESS

Learn about the workforce development programs that many employers are missing out on.
Page Vesuvio, VP First Advantage.

BEATING THE ODDS

Using personality assessment to narrow candidate pools, create applicant profiles for multiple positions, ensure job fit, and groom future managers reduces turnover, increases moral and employee satisfaction.
Martin R. Baird, CEO of Robinson & Associates, Inc. and Ryan Ross, VP of Consulting at Hogan Assessment Systems.

RENOVATIONS RULE IN THE HOTEL

Hoteliers are being forced into upping property quality to better compete in crowded markets and to get more money for a night's stay. Raising rates by a few dollars could help with those expenses.
Glenn Haussman, Editor-In-Chief with Hotel Interactive.

COUPONS: REDUCING THEFT IN YOUR F&B OR RETAIL OPERATION

Coupon fraud can cost your business a lot of money. Find out how you can greatly reduce this loss.
By Christopher Swanger, Technology Entrepreneur.

BUDGET SEASON 2012

Scott Kidd, most recently vice president of food and beverage at Thunder Valley Resort and Casino, shares his thoughts on how to ease the pain of doing your F∓B budget for next year.

THIS IS HOW WE FIX IT!

"Is it possible to take a -$500k annual losing program and by using high level analytics turn that loss into a +$3,500,000 increase? Yes!"
Jay Sarno, a consultant with 20+ years of experience in the Hospitality and Gaming Industry.

THE ROLE OF DATA MANAGEMENT IN DELIVERING PERSONALIZED SERVICE

Every contact your guests have at your property is an opportunity to foster loyalty according to Kelly A McGuire, PhD, Practice Director, Global Hospitality and Travel Practice, at SAS.

THE REAL VALUE OF IT

Marshall Andrews former CIO at The Cosmopolitan of Las Vegas, says the formula for business success is an excellent strategy (defines the what) and execution (the how) through business processes.

MOVING FORWARD BY LOOKING BACK

Dan Garrow CIO at Oneida Nation Enterprises in Verona, NY, looks back at the last decade of technology and prepares for the next ten years."

BUILD, BUY, CUSTOMIZE - IT'S COMPLICATED

"Should you buy or build your software? It can be a complicated process with variable pros and cons."
Claudia Winkler, Senior Vice President of Professional Services for NEWave.

GOOGLE +1: THE SEARCH FOR BETTER SEARCH

"Google +1 buttons are popping up like mushrooms across the Internet. What are they, and how will they be influencing the way you surf the web? Googling minds want to know."
Ann I. Nygren , President of Key Consulting/Software (KCS)

GAMBLING TOMORROW THOUGH TECHNOLOGICAL INNOVATION!

"What if you could log on to your computer and play slot machines on an interface that feels very much like the slot machines in the casinos?"
George Tjilos has over 27 years in the field of Engineering Technology.

TRIBAL GAMING 2001 TO 2021

Industry defining technology has been brought to us by the tribal organizations, and the future technology they could bring could be equally revolutionary, according to Susan Kesel, CEO of Harvest Trends.

TRIBAL GAMING, TECHNOLOGY, COMMUNICATIONS & BEYOND

TribalNet's Shannon Bouschor helps us re-live a decade of innovation and communication within Tribal Gaming.

KOKOPO VILLAGE RESORTS - PAPUA NEW GUINEA

This study of how the Kokopo Village Resort in Papua New Guinea was able to overcome challenges and were empowered to achieve their full potential, is brought to us by Bill Healey. Based in Bali, Bill has been consulting, installing and supporting solutions in the global golf and leisure industry since 1982.

G2E ASIA 2011

Tammy Farley, co-founder of The Rainmaker Group, brings us a recap of G2E 2011.

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